Download Information

This page is a guide for customers who have purchased products for download.

1 Choosing Products

Select your downloadable product and add it to your cart.  When you have finished shopping click on your cart to purchase the products.  All physical products will be posted to you.

2. Confirmation Online

After making your payment you will see a summary page entitled ‘Order Received’.  Now your order should be available to you in two ways:  An Email (See point 3) and in ‘My Accounts’ (See Point 4)

3 Email Confirmation

You should receive an email immediately with a download link.  Click on the link to receive a copy straight to your computer.  Please check your Junk/Spam box as emails with downloadable links can sometimes be placed in there by email clients (e.g. Outlook, Mail, Thunderbird etc.)

4 My Account

As soon as the product displays ‘Order Received’ for downloadable orders your product is now available for download in the ‘My Account’ section at the top right of the website.

5 My Account Summary

Your ‘My Account’ should list the available downloads.  It also shows your Recent Orders – please ensure your most recent purchase is listed here.

Troubleshooting

Hopefully all has worked fine with your purchase and this section is not needed.

For support with downloads please contact:

Nick Jackson

email: nick@ppcentre.co.uk

Powerpack Office
Unit 27, Woodside Park,
Catteshall Lane,
Godalming,
Surrey
GU7 1LG

Possible questions

I did not receive a confirmation email.

Please check your junk or spam box in your email client.  If you don’t receive an email within 24 hours then please contact us.  Our server uses encryption security that sometimes prevents certain email providers emails.

My Account does not show my downloads

Please try a different web browser (e.g. Firefox, Chrome, IE).  Sometimes it takes a little bit of time for payments to be processed.  If you are still having problems then please contact us.

Can I share the resource with my team/group.

Yes! As long as the people you are sharing with belong to the same group feel free to email the link to others, or create an account that multiple team members can log in to to download it.  Our files are large and it is easier to download to the device you require rather than attempt to email.